Personal Information You Provide

When you contact us or use our services, you might share:

• Name and contact details (email, phone, address)
• Business information and financial data you choose to share
• Communication preferences and service requirements
• Feedback and correspondence with our team

Information We Collect Automatically

Our website collects certain information automatically to improve your experience:

• Device and browser information
• IP address and location data
• Pages visited and time spent on our site
• Referring websites and search terms used

Service Delivery

• Providing financial analysis and business decision support
• Customising our services to meet your specific business needs
• Communicating about your projects and delivering reports
• Following up on inquiries and providing ongoing support

Business Operations

• Managing our client relationships and maintaining accurate records
• Processing payments and maintaining financial records
• Improving our services based on client feedback and usage patterns
• Complying with legal and regulatory requirements

Service Providers

We work with carefully selected third parties who help us deliver our services:

• Cloud storage providers for secure data hosting
• Email and communication service providers
• Payment processors for handling transactions
• Professional advisors including lawyers and accountants

Legal Requirements

Sometimes we're legally required to share information:

• Court orders or legal processes
• Regulatory compliance requirements
• Protecting our rights or the rights of others
• Preventing fraud or other illegal activities

Access and Correction

You can request to see what personal information we hold about you and ask us to correct any inaccuracies. We'll respond to your request within 30 days and provide the information in a clear, understandable format.

Deletion and Restriction

In certain circumstances, you can ask us to delete your personal information or restrict how we use it. We'll assess each request individually, considering our legal obligations and legitimate business needs.

Making a Request

To exercise any of these rights, contact us using the details at the bottom of this page. We may need to verify your identity before processing your request to protect your privacy.

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Secure backup systems with redundant protection
• Multi-factor authentication for system access

Operational Security

• Staff training on privacy and security best practices
• Limited access to personal information on a need-to-know basis
• Regular review and updating of security procedures
• Incident response plans for potential security breaches

Client Information

For active clients, we retain personal and business information throughout the duration of our relationship and for seven years afterwards to meet our professional and legal obligations.

Website Data

Website usage data and communication logs are typically retained for 12-24 months unless longer retention is required for legal compliance or fraud prevention.

Marketing Information

If you've subscribed to our communications, we'll keep your preferences and contact information until you unsubscribe or ask us to delete it.

Where Your Data Goes

When we use international service providers, your data may be processed in countries including the United States, Singapore, or the European Union. We only work with providers who offer strong privacy protections.

Protection Measures

• Contractual agreements requiring equivalent privacy protections
• Regular audits of international service providers
• Encryption of data during transmission and storage
• Compliance with Australian privacy standards regardless of location

How We Notify You

When we make significant changes to this policy, we'll notify you by email if we have your contact details, and prominently display the changes on our website. For minor updates, we'll update the "last revised" date at the bottom of this page.

Your Continued Use

By continuing to use our services after we've notified you of changes, you're accepting the updated privacy policy. If you don't agree with the changes, please contact us to discuss your options.